Customer Testimonials

Salesman Steve Olsen was very professional, knew his products well and was able to answer all our questions. He was helpful and very patient with us as we worked our way through all the paperwork. Also, a thumbs up to sales manager Corrie for his friendly, personable manner with us.

I worked with Carlos, great salesman, he talked to me about life and treated me like a actual person, would definitely recommend him in the future

Immense shoutout and congratulations to the stellar staff, Corey, Gavin, and Yonni for treating me with so much respect and kindness. No pushy sales, just honest service and patient support. Highly encourage all prospective truck or vehicle owners to stop by and browse. They’ll handle the rest 😎🌗🤩🫶😸 Great amenities, clean showroom, great selection for all demographics. Better than most can say in NV 🥱😅🦁☀️ -Leon S. K.

Aerys is the absolute best salesman! Helped me get a Pathfinder while trading in my car and moving around numbers. He is so kind and friendly and very supportive while trying to get everything done

Aerys was friendly and very helpful

Steven was amazing. Thanks.

Noah was amazing to work with!

Gavin and his team have been an amazing experience from the moment I called in the previous day till the day I grabbed the vehicle. Even though I was a bit aggressive wirh my needs they were very receptive - I can’t thank him enough for his help and patience.

Carlos was a huge help into helping me find and finance a car. I gave him very little to work with and he helped me find a perfect car to get around, perfect for my size and perfect in my price range. Easy to talk to and explains things very well. I recommend you buying a car from him, very easy going and straight forward.

Ask for Carlos! I had a great experience with Carlos i had an excellent time , Carlos was friendly and helpful. Everything was amazing and excellent , and I’d definitely recommend coming to him.

Had a wonderful experience getting a used vehicle. I would definitely refer Aerys Pozo to step you threw the whole process comfortably without any pressure.

Noah is great!

Noah is super great and helpful. He met all our needs and worked with us the best he could. Super patient and knowledgeable. Thank you!

Steven was very helpful and not pushy at all. Great attitude and easy to do business with. Very happy with my customer service and experience overall

Noah is incredible and was very patient and listened to all of my needs and concerns. He made sure I got exactly what I wanted!

Charles was fantastic with helping me pick out my new truck.

I recently purchased a 2023 Nissan Rogue and had an outstanding experience working with Aerys Pozo. From the moment I arrived, Aerys was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all my questions, explain the features of the Rogue, and made sure I felt comfortable and informed throughout the entire process. What I appreciated most was that Aerys was never pushy. He listened to my needs, was transparent about my options, and made the car-buying experience smooth and stress-free. His excellent customer service, attention to detail, and commitment to customer ... Read More

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Google - Oct 30, 2026

I recently purchased a 2023 Nissan Rogue and had an outstanding experience working with Aerys Pozo. From the moment I arrived, Aerys was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all my questions, explain the features of the Rogue, and made sure I felt comfortable and informed throughout the entire process. What I appreciated most was that Aerys was never pushy. He listened to my needs, was transparent about my options, and made the car-buying experience smooth and stress-free. His excellent customer service, attention to detail, and commitment to customer satisfaction truly set him apart. I couldn't be happier with my 2023 Nissan Rogue and highly recommend Aerys Pozo to anyone looking for a trustworthy and professional client advisor.

Areys was good help

Gavin was FANTASTIC! Responsive, thorough, communicative, and really helpful through the entire process. I appreciate his patience with all my questions and accomodations during purchase. I recommend 10/10.

Steven was extremely helpful and patient during the process.

Huge shutout, to Ted from parts department of Nissan in Carson city, I went last week for assistance on ordering part, Ted friendly attitude helped make this a great experience.

Steven Olsen was super helpful throughout the first time buying a car 🙂 Thanks guys!!

Love my experience and they helped me with all I needed

Buying a car from charles was such a pleasant experience made buying a car for the first time as stress free as possible

Best service ever sales and finance from Charles Patterson and Tito

Charles Patterson was very helpful. Took his time looking for a good fit for me. Happy I chose Nissan of Carson city for my purchase of my new car.

Noah are salesperson here at Nissan gave us great customer service.

Went in to the service department for a new battery in my key fob. Excellent service, friendly and quick response.

Gavin was helpful and informative about all the processes and nuances of trading in a car, and helped me out of a difficult situation. Very grateful for Gavin and Nissan Carson City!

Shout out to Carlos Escobedo at Nissan Carson City! He helped us easily navigate the buying process with no pressure.

Gavin Grove at Nissan Carson City was great to work with! Had a ton of firsthand knowledge and experience with the vehicles and was extremely friendly and personable. I had a really awesome experience buying my first new vehicle in 16 years!

Awesome sales representative. Very knowledgeable and courteous. Answer all my questions. A true professional.

Huge shoutout to Carlos at Nissan in Carson City! We had been car shopping for months, trying to narrow down exactly what we wanted. We drove from Winnemucca to Reno and spent the entire day looking at vehicles, fully intending to head back to one of the dealerships in Reno. That was until we found a Pathfinder online at Nissan in Carson City that had the exact color and trim I wanted! When we arrived, Carlos came out to greet us, and we explained what we were looking for. At first, we couldn't find the Pathfinder we had seen ... Read More

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Google - Oct 12, 2026

Huge shoutout to Carlos at Nissan in Carson City! We had been car shopping for months, trying to narrow down exactly what we wanted. We drove from Winnemucca to Reno and spent the entire day looking at vehicles, fully intending to head back to one of the dealerships in Reno. That was until we found a Pathfinder online at Nissan in Carson City that had the exact color and trim I wanted! When we arrived, Carlos came out to greet us, and we explained what we were looking for. At first, we couldn't find the Pathfinder we had seen online, but Carlos was so patient and walked the lot with us until we finally spotted it tucked away in the back! It hadn't even made it out onto the sales lot yet! He quickly grabbed the keys, we took it for a test drive, and I knew it was the one! The best part? We were in and out in about TWO HOURS, from start to finish! 🙌 That was huge for us, considering we still had a three-hour drive home! The entire experience was easy, efficient, and stress-free. No unnecessary runaround, and they offered some amazing incentives that other dealerships didn't! I can't recommend Carlos and Nissan in Carson City enough! Great customer service, a great experience, and I absolutely LOVE my new Pathfinder! Five stars all the way! ⭐️⭐️⭐️⭐️⭐️

Ask for Carlos, very simple transaction, very quick and got the best deal🙏🙏

Harley was great to work with.

Harley swift was amazing and got us in and out quickly

Super super helpful and very very kind! Would definitely recommend talking to him!

Great experience at Nissan Carson City buying my new Frontier, Gavin took great care of me, answering all my questions made the whole process easy.

Carlos Escobedo is the best he help me to make my dreams happen thank you all the team , all the time

(Translated by Google) He treats his customers well. (Original) Es buen tratamiento con sus clientes

Noah has been absolutely amazing, got us taken care of quickly and payed attention to our needs, been a great experience, I recommend Nissan of Carson city to potential buyers.

Steven Olsen is a very upstanding a person was very helpful with my purchase of my new car. Plus answered all my questions to the best of his knowledge.

Alex, Carlos, Aerys, and Corrie were great at helping us get our daughter into the perfect car!

First time buyer and had a great and personal feeling experience!

Noah did a fantastic job with helping me purchase my Z Nismo. Thanks again!

Gavin did a great job, 10/10 service!

Back in 2024 I purchased my Nissan Altima SR Brand new, the package comes with Free tires and Oil for life. I have never missed a routine service appointment, but everytime a make an appointment its an all day processes just to change my oil and rotate my tires. Its also annoying that they act like they are doing me the favor of giving me new tires, which is why I purchased my vehicle there in the first place. The guy at the counter also acts like a big know it all and kind of has an attitude if you disagree ... Read More

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Google - Oct 7, 2026

Back in 2024 I purchased my Nissan Altima SR Brand new, the package comes with Free tires and Oil for life. I have never missed a routine service appointment, but everytime a make an appointment its an all day processes just to change my oil and rotate my tires. Its also annoying that they act like they are doing me the favor of giving me new tires, which is why I purchased my vehicle there in the first place. The guy at the counter also acts like a big know it all and kind of has an attitude if you disagree with him. I absolutely dread going in there, for anything. I had a much happier and pleasant experience with Hyundai across the street. I should've just stuck to buying my 2nd vehicle there, but Nissan got me with the free tires and oil for life. Not worth the headache. One star rating from me, do better Nissan of Carson City.

Unfortunately I’ve had to remove my 5 star review, because not even 2 weeks into owning the vehicle the check engine light came on and the vehicle shut down multiple times. The dealership said they took care of it only for the light to come on again not even 6 hours from receiving the vehicle back from them. O’Reillys showed the code as a serious issue and likely won’t pass smog as a result. Don’t buy from this dealership.

Go to carmax

My experience with Nissan Carson City’s service dept was very poor. Both of the service managers come across as very rude and frustrated with their jobs. Not only are they unfriendly, the work on my vehicle was shameful. I requested them to look at a problem with my seatbelt sensors and they assumed a different problem than what I described. Therefore they assumed they fixed it without clarifying with me. I have to reschedule an appt for the sensors after my oil change and tire rotation took them 4 hours.

After buying my truck on Friday. I put over 100 miles and came into the dealership on Monday for some detail issues. As I walked around I notice all my strut bolts where lose! Service manager was great and even the shop mechanic for tighten the bolts up quick! I’m lucky the studs did not break. I’m only giving the 2 stars because the mechanic should have double checked his work after installing my nismo lift kit. Hopefully my first oil change service will be a better outcome! Sales and management was great.

All on the sea say is I had the worst experience in my life for Nissan. It was my first time doing a service. I didn’t get told that everything was not covered before asking if I wanted to do the oil change if I would’ve known any, everything was not covered I wouldn’t have done it. I had to pay $133 for a flat nail that was in my tire. It was plugged they told me it patched it my ear. My tires are still saying low air and dropping 20 pounds this is not right and I ... Read More

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Google - Aug 20, 2026

All on the sea say is I had the worst experience in my life for Nissan. It was my first time doing a service. I didn’t get told that everything was not covered before asking if I wanted to do the oil change if I would’ve known any, everything was not covered I wouldn’t have done it. I had to pay $133 for a flat nail that was in my tire. It was plugged they told me it patched it my ear. My tires are still saying low air and dropping 20 pounds this is not right and I should’ve got help. I asked to talk to a service manager and told me no

All you guys giving the good reviews, your in your honeymoon stage. Wait tell you have to take you Nissan in to the dealership and you deal with a bunch of rude people and them pushing your car off. Lemon Law its been over 30 days. Rogue owner

Rough experience here. The Sales Manager came out guns blazing with all of their SEO stats and family roots, super hard selling credibility before we could even really meet our salesman. Our sales rep was cool and professional, but they wouldn't negotiate numbers without a credit app. If thats your business model and approach, great, simply not for us, and definitely not a good experience.

On March 18, 2023, I purchased a brand-new 2023 Nissan Rogue Midnight Edition from Carson Nissan in Carson City, a purchase I now deeply regret. Since the day I drove it off the lot, this vehicle has had ongoing issues, and dealing with the service department has been one of the most frustrating customer service experiences I have ever encountered. In the past three years I’ve dealt with Mark Hilderbrand, Nathan Snell, and numerous previous employees of the service department. Over the past three years, I have repeatedly brought my vehicle in for problems involving computerized components, including the backup camera, radio ... Read More

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Google - Jun 5, 2026

On March 18, 2023, I purchased a brand-new 2023 Nissan Rogue Midnight Edition from Carson Nissan in Carson City, a purchase I now deeply regret. Since the day I drove it off the lot, this vehicle has had ongoing issues, and dealing with the service department has been one of the most frustrating customer service experiences I have ever encountered. In the past three years I’ve dealt with Mark Hilderbrand, Nathan Snell, and numerous previous employees of the service department. Over the past three years, I have repeatedly brought my vehicle in for problems involving computerized components, including the backup camera, radio screen blacking out, dashboard displays failing while driving, the vehicle turning on randomly after being parked, AC not working, and other electrical issues. Nearly every time, I was told the problem “could not be replicated” and was sent on my way. In multiple cases, the issues were only addressed after I refused to take the vehicle home without a resolution. My sunroof leaked from day one. The leaking was severe enough to leave visible stains on the headliner from water entering during automatic car washes. Rather than investigating or repairing the issue, I was told to stop using automatic car washes. Again, the problem was not properly addressed until I pushed back and refused to accept that answer. At one point, my check engine light came on and the vehicle shifted into manual drive mode while I was driving with my children in the car. I was told the issue would likely resolve itself after filling the fuel tank completely. That response was unacceptable for a vehicle experiencing drivability concerns and displaying warning lights. The dealership’s heavily advertised “Tires and Oil for Life” program has also been extremely misleading in my experience. When my tires became bald to the point that mesh was visible through the tread, I was told to drive down a gravel road on a hot day and return so they could justify replacing them under warranty. Nothing was done until I publicly commented on another customer’s post about their poor service experience. Suddenly, I was contacted immediately and asked to bring the vehicle in. During that visit, days after the initial interaction I was told the tires were in fact bald and would be replaced because I had previously been given incorrect information. I’ve also had backup sensors randomly fall out of the bumper. My initial instruction was to file a claim through my own insurance. After challenging that response, I was ultimately charged $100 to replace what amounted to two pieces of double-sided tape. The steering wheel has also been problematic. It was replaced once due to malfunctioning buttons, and more recently I was charged another $100 to replace a single faulty button. To make matters worse, when I requested copies of my vehicle’s service history, I was given incomplete records along with service documents belonging to another customer. Not only does this reflect a troubling lack of attention to detail, but it also raises serious concerns about customer privacy and the dealership’s handling of sensitive information. Adding insult to injury, the documents and my vehicle keys were simply thrown across the counter to me, further demonstrating the lack of professionalism and respect I experienced throughout this ordeal. The biggest issue throughout all of this has been the complete lack of consistency, accountability, and customer care from the Carson Nissan service department. Different employees provide different answers, legitimate concerns are routinely dismissed, and problems often seem to get attention only after significant persistence or public criticism. I will never recommend Carson Nissan to anyone considering purchasing a vehicle or relying on their service department. Based on my experience, once the sale is complete, customer satisfaction appears to become an afterthought.

Beware we left the frontier truck we bought for a tow package to be installed. The truck part wad never installed in 3 days. We went to pick up the truck and there was almost 60 miles put on the truck that was over the milage we bought it at closing. It was left at the dealer without putting on the miles ourselves. So, it was defiantly driven by someone in the dealership. The seats and floor had dirt and mud on them. It was no longer clean and detailed when we bought it. They tried to hide the overall cost but ... Read More

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Google - May 11, 2026

Beware we left the frontier truck we bought for a tow package to be installed. The truck part wad never installed in 3 days. We went to pick up the truck and there was almost 60 miles put on the truck that was over the milage we bought it at closing. It was left at the dealer without putting on the miles ourselves. So, it was defiantly driven by someone in the dealership. The seats and floor had dirt and mud on them. It was no longer clean and detailed when we bought it. They tried to hide the overall cost but my husband caught it. We love the truck but beware.

Eight months ago, I gave my service five stars because I thought they really took care of me and saved me some money. Fast forward. I originally told them what the problem was which was the alternator almost 100% sure. I took it to several O’Reilly stores when the car was acting up and they all registered as it’s the alternator going bad. Took it to Nissan they said nope it’s this, this, and this and we will do the alternator if you really want to at 600 bucks on top of the $1100 I was already paying for all ... Read More

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DealerRater - May 5, 2026

Eight months ago, I gave my service five stars because I thought they really took care of me and saved me some money. Fast forward. I originally told them what the problem was which was the alternator almost 100% sure. I took it to several O’Reilly stores when the car was acting up and they all registered as it’s the alternator going bad. Took it to Nissan they said nope it’s this, this, and this and we will do the alternator if you really want to at 600 bucks on top of the $1100 I was already paying for all the stuff they said it actually was. Okay cool, if you are certain it’s not the alternator we won’t do that then. Registering at 14.2. Took it off the lot and two days later the problem is back. So brought it back in. They said nope alternator is fine and no codes are popping up. Okay fine I give up. Continued to have problems but managed for eight months. Then complete crash. Now I bring it back in the replace the battery and the alternator is now over charging the battery. Now they want to listen and charge me 900 dollars bc now the codes are coming back saying so. What the xxxx happened to actual mechanic work and not just saying this is what is wrong or not wrong bc the codes say so. I have zero mechanical experience, but I’m can deduct based off some basics and the problems I was having, like a mechanic weird lol. But no O’relilys was wrong, I was wrong, several others voiced it including my boyfriend, nope all wrong but especially me bc I am a girl right? Swindlers. Oh and then offered to do a trade in. What a joke.

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I would be wary of having this dealer do anything to my vehicle. I went in there with a NV200 for a standard recall inspection on wiring by the fuel tank. After they did it, the representative suggested that at 47,000 it was way past the standard 30K maintenance. He printed out a list of what should be done at a cost of $2,100. I thought this was inflated and unnecessary so I typed the list of items into chatGPT for advice. Here's its conclusions and advice. It could be wrong on some items, but some are clearly bogus!!!That quote ... Read More

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Google - Apr 24, 2026

I would be wary of having this dealer do anything to my vehicle. I went in there with a NV200 for a standard recall inspection on wiring by the fuel tank. After they did it, the representative suggested that at 47,000 it was way past the standard 30K maintenance. He printed out a list of what should be done at a cost of $2,100. I thought this was inflated and unnecessary so I typed the list of items into chatGPT for advice. Here's its conclusions and advice. It could be wrong on some items, but some are clearly bogus!!!That quote is… padded. A few items are legitimate maintenance, but a large chunk is either unnecessary at 47k miles or **not even applicable to your NV200**. Let’s go through it clearly so you can push back with confidence. -- ## 🚗 What actually makes sense at 47k miles These are normal, reasonable services: * **Oil & filter change** * **Tire rotation** * **Engine air filter (L4 air filter)** * **Brake fluid replacement** (if it hasn’t been done yet or is ~2–3 years old) 👉 These are routine and expected. --- # ⚖️ Optional / situational (not urgent) These aren’t scams, but they’re **not required right now**: ### CVT fluid (transmission) * For a Nissan NV200, Nissan usually calls for **inspection first, replacement closer to ~60k miles** * At 47k: * ✔️ Good for longevity if you plan to keep the van long-term * ❌ Not mandatory yet 👉 If you want to save money: **delay to ~60k** --- ### Fuel injection / air induction cleaning * Mostly a **dealer upsell** * Modern engines + good fuel rarely need this under 100k 👉 Skip unless you have symptoms (rough idle, poor MPG) --- ### Mass airflow (MAF) sensor cleaning * Cheap and harmless, but: * Usually unnecessary unless there’s a drivability issue 👉 Optional at best --- ### Battery service * Vague term (usually terminal cleaning/test) * Should cost very little or be included in inspection 👉 Don’t pay much for this --- # ❌ Not needed (or outright bogus for this vehicle) ### Power steering fluid exchange * The NV200 has **electric power steering** 👉 There is **no fluid to change** --- ### Rear differential fluid * The NV200 is **front-wheel drive** 👉 No rear differential service exists --- ### Engine coolant exchange * Nissan long-life coolant typically lasts: * ~100k miles / 7+ years 👉 At 47k: **way too early** --- ### Crankcase cleaning service * This is essentially an “engine flush” * Often unnecessary and sometimes discouraged 👉 Skip --- ### A/C refrigerant recharge (R134a) * Only needed if: * A/C isn’t cooling properly * There’s a leak 👉 If your A/C works fine → **this is unnecessary** --- # 💸 What this SHOULD cost vs. $2,121 If you only did what actually matters: * Oil change + rotation: ~$80–150 * Air filter: ~$20–40 (or DIY for ~$15) * Brake fluid: ~$100–150 **Total realistic: ~$200–350** Even adding CVT service: * CVT fluid service: ~$250–400 👉 **Still under ~$700 total** --- # 🚩 Big red flags in that quote * Charging for **non-existent systems** (power steering fluid, rear diff) * Including multiple **“cleaning services”** with little value * Recommending **early coolant + A/C recharge with no symptoms** That’s classic “bundle everything” dealership upselling. --- # 👍 What I’d actually approve If it were my van, I’d say: ✔ Oil + rotation ✔ Air filter ✔ Brake fluid (if never done) ❓ CVT fluid (optional — your call) 👉 Decline everything else. --- # Bottom line That $2,121 quote is **heavily inflated**, and parts of it are **flat-out inappropriate for your vehicle**. A fair service at your mileage should be **hundreds, not thousands**. --- This just seems like TOTAL DISHONESTY to me. GO SOMEWHERE ELSE.

I went to the Nissan Carson City dealer to have an oil change done on my 2015 370z Sport. I have been several times, and always had a pleasant experience. I enjoy chatting with Mark, so I have continued to give them my business for my regular oil changes. This Friday, April 10th I went for an oil change, and today on the 11th I noticed on my receipt that they gave me the wrong oil. My car requires 5w30 (as the owner's manual of the vehicle calls for), the receipt says they used 0w20, a much much thinner oil ... Read More

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Google - Apr 12, 2026

I went to the Nissan Carson City dealer to have an oil change done on my 2015 370z Sport. I have been several times, and always had a pleasant experience. I enjoy chatting with Mark, so I have continued to give them my business for my regular oil changes. This Friday, April 10th I went for an oil change, and today on the 11th I noticed on my receipt that they gave me the wrong oil. My car requires 5w30 (as the owner's manual of the vehicle calls for), the receipt says they used 0w20, a much much thinner oil at higher temps. I decided to check the level on my dipstick, and it was MASSIVELY overfilled (over half an inch over the full line). That's 3/4 quart of excess oil. This is absolutely unacceptable. Oil that is too thin for your engine increases wear on the engine drastically, as it doesn't have the viscosity to properly protect all those moving parts. Overfilling it puts far far higher pressure on the engine's seals. I can't believe a Nissan qualified technician could make such glaring mistakes on the simplest possible mechanical work. I attempted to call them so they could rectify their mistake, but they had closed the service department at 4pm, and they won't return until Monday. I need my car for a road trip on Sunday, so I can't wait around for them to fix their mistakes. I just wanted to save a little money by getting a $50 oil change, and I was looking forward to the piece of mind having qualified technicians work on my vehicle. Instead, I spent another $70 on a new filter and the CORRECT oil for my car, the oil that it calls for in the owner's manual. Not to mention all the time I wasted. I will never be bringing my vehicle back here for servicing. If they can't properly do an oil change, then I would never dare to have them do any serious work to my car. I would advise anybody that brings their vehicle here to be extremely specific about what you want, and ensure that they have done the job correctly before leaving. I am just lucky that I noticed in the first 50 miles.

Service was horrible. Instead of help they will just try to take your money.

Can I purchase a couple of cars from them the first one was a pre-used Nissan versa Nissan kicks I have to say I'm disappointed in the Nissan kicks though cuz I'm paying almost $40,000 for a car that's constantly getting recalled and when I try and call and complain about it they try to say recalls are not a bad thing to me it is that means they didn't make the car right that means they missed something at the factory now I got to take it to you guys to get fixed I have a ... Read More

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Google - Jan 19, 2026

Can I purchase a couple of cars from them the first one was a pre-used Nissan versa Nissan kicks I have to say I'm disappointed in the Nissan kicks though cuz I'm paying almost $40,000 for a car that's constantly getting recalled and when I try and call and complain about it they try to say recalls are not a bad thing to me it is that means they didn't make the car right that means they missed something at the factory now I got to take it to you guys to get fixed I have a problem with that$40,000 on a brand new car and constantly have to take it in to get recalled I try being nice with them I tried to reason with them now I got to do it this way

I don't care to waste more time and you shouldnt either. They offer free tires and oil for life of the vehicle. I am at jiffy lube right now paying 128 for tire rotation and oil because of how terrible this dealership is. Also you do not ever have to buy the extended warranty no matter what they say.

I went in to get my car and just wanted to ask the guy a question at the service counter and he was beyond rude to me.

The technician who worked on my car did not know how to replace hub cubs. Basic 101 car stuff! Sir how am i going to put air in the tires if i cannot see the valve, there is a curved area on the hub cubs for that specific thing! hire properly trained stuff! I had to ask for them to replace them correctly. shaking my head, im in shock. Also this people don't have a clue of what an appointment is, whether you book one or not, you will still wait for 4 to 6 hours to just change tires. something i ... Read More

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Google - Nov 10, 2025

The technician who worked on my car did not know how to replace hub cubs. Basic 101 car stuff! Sir how am i going to put air in the tires if i cannot see the valve, there is a curved area on the hub cubs for that specific thing! hire properly trained stuff! I had to ask for them to replace them correctly. shaking my head, im in shock. Also this people don't have a clue of what an appointment is, whether you book one or not, you will still wait for 4 to 6 hours to just change tires. something i have got done for an hour before

Brought my wonderful Rogue to this dealer as it has developed electrical problems. Left it there for four days and they were not able to figure out what was wrong with it, but they were happy to try to sell me $2,500 worth of servicing. Returned the car to me with the battery depleted, a bill for over $200 to diagnose what they could not diagnose, and the car not even washed. And the service advisor Mark is incredibly patronizing to women. The owner does not even live in Nevada and the service area really is run like an absentee landlord. I ... Read More

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Google - Nov 2, 2025

Brought my wonderful Rogue to this dealer as it has developed electrical problems. Left it there for four days and they were not able to figure out what was wrong with it, but they were happy to try to sell me $2,500 worth of servicing. Returned the car to me with the battery depleted, a bill for over $200 to diagnose what they could not diagnose, and the car not even washed. And the service advisor Mark is incredibly patronizing to women. The owner does not even live in Nevada and the service area really is run like an absentee landlord. I will not go there again.

I brought my vehicle into Nissan for a diagnostic check because it’s covered under my extended warranty. What they don’t tell you upfront is that the diagnostic fee isn’t actually covered — even though they know most customers would assume it is. I was hit with a $209 charge just for them to “look at it,” and only afterward was I told the warranty wouldn’t pay for that part of the process. This kind of lack of transparency feels like taking advantage of people. If a diagnostic fee isn’t covered, that should be explained clearly before authorizing ... Read More

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Google - Oct 16, 2025

I brought my vehicle into Nissan for a diagnostic check because it’s covered under my extended warranty. What they don’t tell you upfront is that the diagnostic fee isn’t actually covered — even though they know most customers would assume it is. I was hit with a $209 charge just for them to “look at it,” and only afterward was I told the warranty wouldn’t pay for that part of the process. This kind of lack of transparency feels like taking advantage of people. If a diagnostic fee isn’t covered, that should be explained clearly before authorizing the service, not hidden in fine print. Between the poor communication and surprise charges, this experience left me feeling misled and disappointed. If you have an extended warranty, be very careful here — ask every question possible before they touch your car, because they definitely won’t volunteer the information.

I Have purchased 3 vehicles from Carson City Nissan and I regret ever going there. THE FREE TIRES AND OIL FOR LIFE IS A SCAM! 36k miles in, I took my truck to get its first "FREE" set of tires. well guess what.. not free.. not even close. $300+ later I had to pay for an alignment service (it didn't even need) that I was never even asked about, the service advisor said "WE ALWAYS DO THAT WITH EVERY SET OF TIRES"... By LAW they are supposed to let you know that before hand. DONE!!! IM DONE ... Read More

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Google - Sep 23, 2025

I Have purchased 3 vehicles from Carson City Nissan and I regret ever going there. THE FREE TIRES AND OIL FOR LIFE IS A SCAM! 36k miles in, I took my truck to get its first "FREE" set of tires. well guess what.. not free.. not even close. $300+ later I had to pay for an alignment service (it didn't even need) that I was never even asked about, the service advisor said "WE ALWAYS DO THAT WITH EVERY SET OF TIRES"... By LAW they are supposed to let you know that before hand. DONE!!! IM DONE WITH THESE HIDDEN FEE'S AND CHARGES, this is the worst dealership ive ever dealt with..

Went for an oil change. Not a soul in sight they turned me away because I had no appt. Will never go back there

DO NOT COME HERE!! Mark the service write was very rude to my wife and talking back to her, and she is PREGNANT! I’ve come here way too many times and almost every time it just gets worse and worse. They denied working on my car because whatever they fixed didn’t solve the issue and they didn’t want to fix it anymore because it’s under warranty. They just don’t make money from warranty so they avoided me. Now they are trying to say it doesn’t have any issues and that all the trucks are ... Read More

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Google - Sep 17, 2025

DO NOT COME HERE!! Mark the service write was very rude to my wife and talking back to her, and she is PREGNANT! I’ve come here way too many times and almost every time it just gets worse and worse. They denied working on my car because whatever they fixed didn’t solve the issue and they didn’t want to fix it anymore because it’s under warranty. They just don’t make money from warranty so they avoided me. Now they are trying to say it doesn’t have any issues and that all the trucks are built that way, doesn’t make sense at all… Overall Mark is super rude and disrespectful telling us to just go to another spot if we don’t like Nissan Carson. Thank you Mark for letting us know how much you appreciate Nissan Carson customers, this for sure isn’t the first time we had issues with Mark.

If I can give 10 stars I would!!! I can’t thank the team at Nissan Carson City enough! I had been planning to get another car within the year, but when my current vehicle became too expensive to fix, I had to move sooner. After dealing with three other dealerships in town—and even going to one with my husband and son where we had a very poor experience—I reached out on a Sunday and was immediately contacted by Carlos Escobedo-Ramirez, Client Advisor. Carlos went to work right away on my approval that same day and kept in close ... Read More

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DealerRater - Aug 19, 2025

If I can give 10 stars I would!!! I can’t thank the team at Nissan Carson City enough! I had been planning to get another car within the year, but when my current vehicle became too expensive to fix, I had to move sooner. After dealing with three other dealerships in town—and even going to one with my husband and son where we had a very poor experience—I reached out on a Sunday and was immediately contacted by Carlos Escobedo-Ramirez, Client Advisor. Carlos went to work right away on my approval that same day and kept in close touch. By Monday, I received the great news—I was approved! The best part? I did all of this without ever stepping foot into the dealership first, because I refused to drive 40 minutes only to leave empty-handed. That evening, my husband and I went together to pick up the car, and to our surprise, it was the shortest and smoothest dealership visit we’ve ever had. Even though we arrived right at closing time, Carlos, Ron Wells, General Sales Manager, and Tito Paiz, Finance Director, stayed late and patiently worked with us. Despite my challenging credit and limited down payment, they got me into a vehicle with the same loaded features other dealerships were offering—but with a lower payment and down payment. Carlos was especially wonderful to work with—very pleasant, easy to talk to, and he made sure we felt comfortable asking any questions. It may not have been the exact car I had my eye on, but it was definitely the right deal for me. If you’re looking for a dealership that will treat you like a person and not just a number, this is the place to go. I’ll absolutely be back when it’s time for my next car. Thank you so much Carlos, Ron and Tito for helping me and family.

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Subject: Formal Complaint – Nissan Carson City Misconduct and Warranty Mishandling To Whom It May Concern at Nissan Consumer Affairs, I am writing to formally lodge a complaint regarding the unacceptable, unprofessional, and deeply troubling treatment my family received from Nissan Carson City following the purchase of a certified pre-owned 2019 vehicle and an extended warranty sold directly through their dealership. We paid thousands of dollars for this warranty, trusting it would provide protection and peace of mind. Instead, we were met with repeated failures, misrepresentation, and outright disrespect. Major Mechanical Failure Just one year into ownership, the vehicle’s transmission failed ... Read More

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DealerRater - Aug 8, 2025

Subject: Formal Complaint – Nissan Carson City Misconduct and Warranty Mishandling To Whom It May Concern at Nissan Consumer Affairs, I am writing to formally lodge a complaint regarding the unacceptable, unprofessional, and deeply troubling treatment my family received from Nissan Carson City following the purchase of a certified pre-owned 2019 vehicle and an extended warranty sold directly through their dealership. We paid thousands of dollars for this warranty, trusting it would provide protection and peace of mind. Instead, we were met with repeated failures, misrepresentation, and outright disrespect. Major Mechanical Failure Just one year into ownership, the vehicle’s transmission failed without warning, leaving my husband stranded on the side of the road. For a certified pre-owned car with low mileage and minimal use, this type of failure is alarming and unacceptable. Warranty Breakdown & Towing Dispute When we contacted the dealership to initiate a warranty claim, we were told repairs could only be performed at Nissan Carson City. Although towing coverage was included in our warranty contract, the warranty provider claimed they could not locate our coverage—forcing us to pay out of pocket to tow the vehicle from another city. Loaner and Rental Car Failures We requested a loaner vehicle to minimize disruption, but this was denied. We then used the warranty’s five-day rental coverage, only for repairs to drag on for months. Three weeks into the rental, we were suddenly told that coverage would only apply if the vehicle came from an Enterprise in Carson City—over an hour from our home. This critical condition was never disclosed at the outset, resulting in substantial out-of-pocket rental costs. Poor Communication & Managerial Neglect Throughout the process, communication from the dealership was minimal and inconsistent. Calls were rarely returned, updates were vague, and we had to chase down basic information. I left a detailed voicemail for Fixed Operations Director Nathan Snell outlining the financial hardship and requesting reconsideration for a loaner. He never returned my call—instead, I was sent back to the same service advisor who had already denied assistance. Damaged Parts, False Promises, and Final Hostility When the warranty claim was finally approved, the replacement transmission arrived damaged, causing more delays. Multiple times, we were told our vehicle was ready, only to drive an hour—on two separate occasions—and be told otherwise. On our final attempt, just minutes from the dealership, we were informed the car would not be released because the warranty company still owed $400. This internal matter between Nissan and the warranty provider resulted in us being punished as paying customers. When I spoke directly with Mr. Snell, he yelled at us, told us to “come get the car and NEVER COME BACK,” and hung up on us. At pickup, we were refused receipts or proof showing our balance was paid and the matter closed. Financial & Emotional Harm We complied with every requirement, paid for the warranty in full, and endured months of delays—resulting in thousands of dollars in rental costs, fuel, travel fees, and unpaid time off work. The dealership’s actions reflect a complete disregard for customer well-being, fairness, and the Nissan brand’s reputation. Request for Investigation I am asking Nissan Consumer Affairs to fully investigate Nissan Carson City’s handling of this matter and take corrective action to ensure no other family experiences the financial, logistical, and emotional harm we have endured. This was not a matter of mere inconvenience—this was a systemic failure and an abuse of customer trust.

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I am writing to express my deep dissatisfaction with the service and treatment we received from your dealership following the purchase of a certified pre-owned 2019 vehicle and an extended warranty we purchased through your location. We paid thousands for the warranty to ensure peace of mind. Yet, just one year into ownership, the transmission failed unexpectedly, leaving my husband stranded. For a certified vehicle with low mileage, this is unacceptable. We contacted the dealership to begin a warranty claim and were told the car could only be repaired at Nissan Carson City. Despite towing being included in our warranty, the ... Read More

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Google - Aug 7, 2025

I am writing to express my deep dissatisfaction with the service and treatment we received from your dealership following the purchase of a certified pre-owned 2019 vehicle and an extended warranty we purchased through your location. We paid thousands for the warranty to ensure peace of mind. Yet, just one year into ownership, the transmission failed unexpectedly, leaving my husband stranded. For a certified vehicle with low mileage, this is unacceptable. We contacted the dealership to begin a warranty claim and were told the car could only be repaired at Nissan Carson City. Despite towing being included in our warranty, the provider could not locate our coverage—even with our contract in hand. We had to pay out-of-pocket to tow the car from another city. Once at the dealership, we requested a loaner vehicle and were denied. Since our warranty offers five days of rental coverage, we rented a car locally to access pickup and drop-off. Unfortunately, our vehicle remained at the dealership for a month with minimal communication. Repeated calls and voicemails were required just to get basic updates. While our advisor, Mark, was friendly, communication was lacking. Three weeks into our rental, we were suddenly told it needed to come from an Enterprise in Carson City—over an hour away from where we now live. This late notice caused significant, avoidable out-of-pocket costs. I left a detailed voicemail for Nathan Snell, Fixed Operations Director, requesting help due to the hardship we were experiencing. He never returned my call and redirected me to our advisor, who had already denied the loaner. The lack of accountability from management was disappointing. When the repair was finally approved, the replacement transmission arrived damaged, leading to more delays. We were later told to pick up the vehicle, only to drive an hour and wait hours to be told it wasn’t ready. This happened again days later. On our final attempt—just minutes from the dealership—we were told the car couldn’t be released due to a pending $400 payment from the warranty company. We spoke to Mr. Snell again, explained our hardship, and were met with hostility. He raised his voice, told us to “never come back,” and hung up. This level of disrespect from a manager was shocking. We paid for our warranty and followed every process in good faith. The burden placed on our family due to delays, poor communication, and lack of empathy was completely unacceptable. Customers deserve professionalism and support—especially during hardship. We urge your team to reflect on this experience and improve future service.

They sold me a used grand Cherokee with 69000 miles on it I drove it 3200 miles and the transmission fell out of it .If course they could help me fix it for 3600 in labor . I five months later still have a paper weight broken that I make 1000 month payments I drive my daughters used 200000 mile pickup that uses all my extra money for gas instead of saving for a transmission They care about the sale not the customer. Sure they give a 200 point inspections which are done by the sales person walk around not a mechanic doing a test drive New ... Read More

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Google - Jul 25, 2025

They sold me a used grand Cherokee with 69000 miles on it I drove it 3200 miles and the transmission fell out of it .If course they could help me fix it for 3600 in labor . I five months later still have a paper weight broken that I make 1000 month payments I drive my daughters used 200000 mile pickup that uses all my extra money for gas instead of saving for a transmission They care about the sale not the customer. Sure they give a 200 point inspections which are done by the sales person walk around not a mechanic doing a test drive New or used car buyers go somewhere else They do this everyday better than a lawyer Do Not Buy Here the are swindlers and the minute you sign you become the enemy never a client

WOW!!! Will never refer anyone to this company. Horrible experience they're definitely yes we will take care of all your needs here at our service department while purchasing the vehicle and after you spend 40k on a vehicle and extra to purchase extended warranty you get no help no direction and they cant fix any issues that they said they would after 3 attempts and just tell you well you did buy a used vehicle.

(Translated by Google) Very bad experience at this dealer. They make excuses for not fixing the truck I bought here. They don't honor the warranties they told me they had, and they make excuses for not fixing it! (Original) Muy mala experiencia en este dealer sacan excusas para no arreglar la troca que compre aquí. No me valen garantías que me habían dicho tener y sacan excusas para no arreglarmela!!!

I overall had a terrible experience. Alex should not be working in this industry any further. There was a discrepancy is what we discussed over the phone vs what was the actual truth. When I pointed the issue out and mentioned what he told me over the phone is different than what was in front of me at the dealership he jumped down my throat ultimately making me cry. He got extremely aggressive when I pointed out he had lied to me and overall turned what should have been a fun/exciting experience into a terrible experience.

Ron and PJ worked really hard at getting me the truck I wanted. They also were able to get the price I wanted to pay for the truck. Thank you so muchf or everything.

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I usually dread buying a car, as it's usually a time consuming and frustrating experience. Rebecca and Nissan took all the frustration out of it, and made it a surprisingly pleasant experience.

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Service department manager had said he had an opening to run diagnostics on my truck and would be able to get back to me that day. I had not heard back from service for 5 days even after calling multiple times and leaving voicemails. I called and they never called me- especially to tell me that it would be done later. I was simply ghosted by the service manager and department entirely. I was constantly given the run around until I went down there in person to retrieve my vehicle. I would’ve made different plans had they just been upfront ... Read More

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Google - Jan 18, 2025

Service department manager had said he had an opening to run diagnostics on my truck and would be able to get back to me that day. I had not heard back from service for 5 days even after calling multiple times and leaving voicemails. I called and they never called me- especially to tell me that it would be done later. I was simply ghosted by the service manager and department entirely. I was constantly given the run around until I went down there in person to retrieve my vehicle. I would’ve made different plans had they just been upfront with their communication. I understand that they may be understaffed and overworked, but even for a well established business, where has the decency gone? I think I’ll be trading in for a Toyota.

They Were Absolutely Amazing I highly recommend them!! Thanks so much Carson Nissan for Everything

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Service was great. They listened to my requests and were able to accommodate me. Not pushy at all.

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We just purchased our second Nissan from Brondon at this dealership. He is an amazing asset to both the customer and the business. Knowledgeable, patient and he can make it happen if it's something you want. Wouldn't consider going anywhere or to anyone else!

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I came as a referral for my sister who has bought 2 cars from Carlos Nothing but good things to say about Carlos and team!! You’re in good hands with Carlos!!

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They don't deserve Evan one star . Told me this told me that .Said it was shot .dine going to scrap . As I drive to arkansas and back . Took to a real mechanic 5 star 🌟 guy .Nissan didn't Evan put back the right antifreeze coolant .didn't change the thermo like they said . Go back all you get is I don't know I don't know .no several hundreds of dollars back .nothing . Old lady's go to a 5 star mechanic just Google it . Never ever go to a dealership. They can't Evan stand up to the warrenty ... Read More

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Google - Nov 28, 2024

They don't deserve Evan one star . Told me this told me that .Said it was shot .dine going to scrap . As I drive to arkansas and back . Took to a real mechanic 5 star 🌟 guy .Nissan didn't Evan put back the right antifreeze coolant .didn't change the thermo like they said . Go back all you get is I don't know I don't know .no several hundreds of dollars back .nothing . Old lady's go to a 5 star mechanic just Google it . Never ever go to a dealership. They can't Evan stand up to the warrenty because it's second party . .never ever do business with Carson Nissan. I should go to the bbb and report .I believe I will .my fault for trusting a dealership . i will edit this ,,. your reply is bullshit and we alllll know it ,,goodluck with your dealership ,, still reporting to bbb. i have documents from two certified master mechanics good luck with that one ,, would you also like to hear from about 64 others with same complaints ohhh no confusion here Nissan ,,

Came in with my wife to get our nissan titan worked on and found out it wasn't fixable and came back in to look at some reliable car. We find an excellent deal on a pre owned car and was happy with it

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I came in to get get my truck serviced was told some unfortunate news but was told that they had my back when it came to helping me out. They really stuck to it, I went from a 2012 Titan into a 2018 Armada. Deal was too good to pass up so my husband and I decided we needed to do what was best for our family. All three of these men helped us and did a great job... thank you Carlos E, Ron Wells and Tito we appreciate you.

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It was a pleasure to work with Rebecca – no pressure, great knowledge about the product she represents and genuinely down-to-earth cool girl. she made the process very easy-going and made sure that I was able to get exactly what I wanted in a vehicle. Would highly recommend Her services for your next Nissan purchase!

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Thank you Carlos for being so very helpful and giving us your time. This is exactly how I expected buying my 1st car would be. You made it all so much more relaxing knowing you were there every step of the way. Thank you Carlos!!!

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Jose was amazing! He answered all our questions and took the time to help us find exactly what we were looking for. Thank you Jose!

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Great service, went above and beyond to get me into a new vehicle. Would definitely recommend to anyone.

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I THOUGHT MY BEST CAR BUYING EXPERIENCE EVER WAS AT CARSON CITY NISSAN IN 2021. THEN I TRADED IN MY FIRST BRAND NEW NISSAN FOR MY SECOND AND THE EXPERIENCE KEEPS GETTING BETTER!

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It was the easiest car buying experience I have ever had! No pressure at all and Jennifer listened and gave us several options. Super friendly and wonderful!

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Alex and Carlos were absolutely amazing and did such a great job helping me with financing and working with numbers to fit my budget and needs.

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