Customer Testimonials

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Google Apr 12, 2024

Couldn't ask for better service. Bought a used vehicle 18 months ago. Had a couple issues, but nothing major. Started making noise upon cold start so brought it in. Timing ! Jack and Mark, Service Writers were awesome to work with. Never failed to respond to messages, regular updates, and worked to ensure it was 100% before I picked it up. Thanks for the hard work and patience.

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Google Apr 5, 2024

Mark Hilderbrand provided great service!

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Google Apr 4, 2024

Ron and his team deliver a true white glove experience from start to finish.

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Google Apr 3, 2024

Fast and easy

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Google Apr 3, 2024

Jack in the service department is always very helpful and has amazing customer service. Appointment check ins are fast and they have quick turn around on the work being done here. 10/10 every time

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Google Apr 2, 2024

Mark always does a great job, much appreciated!!

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Google Apr 2, 2024

Mark was awsome and had me in and out fast!

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Google Apr 2, 2024

Mark was great, very helpful and knowledgeable.

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Google Apr 2, 2024

Mark Hilderbrand was amazing during my visit for an oil change and rotation of the tires

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Google Apr 1, 2024

Good experience with Nissan they have great cars and good deals! Sometimes they have good looking sales girls! Happy car shopping!

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Google Mar 30, 2024

Mark from the service department helped me with my key fine. He paid for it and he has always been kind and knowledgeable! Mark is an excellent service writer! He has always been polite to me. I will forever be a Nissan owner. Ron the store Manager has always come out to say hi to me when I come here!

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Google Mar 29, 2024

Mark H is one of the best service managers I've worked with in many years.

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Google Mar 29, 2024

Mark was great !!!

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Google Mar 29, 2024

Great customer service

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Google Mar 28, 2024

I recommend Nisson of Carson to get your maintenance for your vehicle Mark was super nice and helpful.

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Google Mar 27, 2024

Love to bring my car here at Carson City Nissan the people that work here are amazing and very helpful! Thank you Mark Hilderbrand for your wonderful service and good looks!!!

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Google Mar 25, 2024

It was great service and a very quick and easy car buying experience!

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Google Mar 24, 2024

Mark was excellent in answering my questions about new purchase

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Google Mar 23, 2024

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Google Mar 22, 2024

Got a new car whoop whoop

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Google Mar 21, 2024

Mark Hilderbrand was helpful, friendly and provided great customer service.

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Google Mar 21, 2024

Very happy with my service at Nissan Carson City. Mark in the service department was amazing. It's so wonderful not to be talked down to because of my gender and is something that's hard to find in the industry. Nissan Carson City did an amazing job getting me into a new vehicle quickly after mine was totalled and working to get me within my budget.

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Google Mar 21, 2024

Mark H is great! Top notch customer service, very personable. Customer for life!

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Google Mar 20, 2024

Very helpful & explained everything well for me to understand what I need. Thank you 😊

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Google Mar 20, 2024

Mark Hildebrand is the best service person that a car dealership can have. He’s so smart and knows the ins and outs of all the vehicles! He is the service advisor that I always go to. He is my number one person. Thank you Mark for everything that you do. I appreciate all your time and assistance that you gave me over the years. CZW

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Google Mar 20, 2024

Always a pleasant visit! Mark Hilderbrand is very helpful. Always make sure to get the service I need by and very warm and approachable. Thank you Nissan team for taking care of my car!

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Google Mar 20, 2024

If you choose this dealership ask for pj he does and excellent job to make sure you get what’s best for you he’s a 10/10

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Google Mar 19, 2024

These guys rock ot, oil change and tire rotation 4 life!

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Google Mar 19, 2024

Mark is great. Nissan always takes good care of my vehicle in quickly and efficiently. Happy customer.

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Google Mar 17, 2024

The place is clean and well lit, the service guys are fun, efficient know their stuff (Jack); sales guys are educated on product, have no problems when they can't answer a question, and have a zero hard sell score (Gage). Like the place, the people, the product.

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Google Mar 17, 2024

Jack Zellner was great!

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Google Mar 16, 2024

Jack Zellner with Nissan Carson City gives great customer service. I arrived to my oil change appointment 5 minutes late for my after hitting construction and he got me right in. I highly recommend Nissan Carson City. Great customer service!

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Google Mar 16, 2024

As always excellent and friendly service whenever i come in for service from Jack.

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Google Mar 16, 2024

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Google Mar 16, 2024

Jack was awesome and very helpful!!

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Google Mar 16, 2024

Mark Hilderbrand helped us out and was great. He carried on a conversation with my 3 year old and was very friendly.

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Google Mar 16, 2024

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Google Mar 15, 2024

I very much appreciate the excellent service that I always get from the team at Nissan of Carson City. My service manager Mark Hilderbrand provides quick and accurate service and estimates. There are other choices in this region for Nissan service but I always bring my vehicles to Nissan Carson City for the best service. Thanks!

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Google Mar 14, 2024

Always amazing when I bring in my vehicle for service. Have worked with Mark Hilderbrand several times, he’s always polite, professional and a pleasure to work with. I know that if I have any questions they will be answered, and any issues will be resolved in a timely manner.

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Google Mar 14, 2024

Went for routine work on my Nissan with Mark Hilderbrand. Everything went great they have great customer service and great work efficiency. Will return again!

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Google Mar 14, 2024

Mark Hilderbrand is always very friendly and attentive every time I come in for service! The atmosphere is comfortable and welcoming!

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Google Mar 14, 2024

Mark Hilderbrand is always friendly, helpful and understanding whenever I bring my car in. Really enjoy his customer service skills, thank you.

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Google Mar 13, 2024

Great customer service

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Google Mar 13, 2024

Mark Hildebrand wass wonderful very helpful and professional

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Google Mar 13, 2024

Great customer service mark hilderbrand.

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Google Mar 13, 2024

Mark Hilderbrand was exceptional! The service her gives every time I walk into Nissan for my service appointments.

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Google Mar 13, 2024

Mark Hilderbrand was great! Excellent service as usual!!

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Google Mar 13, 2024

Purchased our vehicle from here and we've always brought it back here for servicing. Always received friendly, fast and professional service. ^.^

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Google Mar 13, 2024

Everyone is super friendly and my car still feels like new. I’m so appreciative.

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Google Mar 12, 2024

I took my 2024 Frontier in for its first oil change. Mark got me going on time, service was quick, and the wait inside the dealership with fresh coffee was nice. Easy as can be.

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Google Mar 12, 2024

Frequently go to get my oil changes and tire rotation at Carson City Nissan, Mark was very friendly. Good customer service.

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Google Mar 12, 2024

Mark H. was awesome as always. He’s personable and wonderful to work with.

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Google Mar 12, 2024

Mark Hildebrand is awesome, gets the car right in. Service is top-notch and they take good care of my Altima!

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Google Mar 11, 2024

Huge shout out to Mark H. He was so professional and courteous.

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Google Mar 11, 2024

Very nice, easy to deal with.

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Google Mar 11, 2024

Great customer service, other dealerships could not put me in new truck, but Nissan will work with you not just talk.. AWESOME pro4x4 frontier. Check out Carson city Nissan. Thank you rebecca.

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Google Mar 10, 2024

I typically go through Jack Zellner when it's time for my cars oil change. Super friendly, and respectful. He hasn't ever tired to sell me unnecessary fixes/repairs. I will continue to come back here for all my car needs.

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Google Mar 10, 2024

Mark is awesome!

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Google Mar 9, 2024

Mark Hilderbrand was super helpful! Great customer service!

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Google Mar 9, 2024

Nissian Carson City service department is awesome. Quick and efficient.

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Google Mar 9, 2024

Highly recommend taking your Nissan here for service at Carson City. Great customer service and very experience and pleasant people here. Been here twice since we moved up here from Las Vegas and the service and the people here are the greatest. Our 2015 Rogue is looking and running great now. Could not ask for better service then what we received from Mark, the Service Advisor, and the Tech James who performed the 30k mile service. Will return for sure for other service in the future. As a senior and a veteran they really came through to help and the vehicle ...

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Google Mar 9, 2024

Jack was very attentive to my appointment and informative of what was needed for both this and an upcoming more intensive service need.

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Google Mar 9, 2024

Jack was very attentive! Also the wait wasn’t too long

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Google Mar 9, 2024

Love coming to Nissan, everyone is nice and mark fixed my car super quick!

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Google Mar 9, 2024

Mark H. at Nissan Carson City in the service department is amazing. He always is very helpful, knowledgeable and a pleasure to do business with. I highly recommend going to Mark for any service needs at Nissan Carson City.

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Google Mar 9, 2024

Always great service at Carson City Nissan! Thanks Mark and gang for getting my tire issue dealt with so quickly. Loving my 2023 Nissan Murano!

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Google Mar 9, 2024

Always fast and pleased with the kind of service provided by nissan in Carson City Special Thanks to Mark Hilderbrand and other staff members here at Nissan Carson City.

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Google Mar 9, 2024

Mark Hilderbrand is awesome

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Google Mar 9, 2024

Mark the service manager was wonderful, I walked in and he was instantly a help my car was in and checked in within 5 minutes

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Google Mar 9, 2024

Always great quality service here at Nissan Carson City. Jack is absolutely the best.

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Google Mar 9, 2024

Jack was very helpful & nice. Great customer service!

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Google Mar 8, 2024

Mark was a great help this morning when dropping off my car first Service send buying my car and he made the process super easy and explained everything

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Google Mar 8, 2024

This place is awesome! I've been coming here for several years. Excellent customer service in the sales and service department. Mark Hilderbrand and Jack Zellner have been amazing and helpful. Highly recommended these guys!

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Google Mar 8, 2024

Mark Hilderbrand is awesome. He is honest and doesn’t try to sell me things my car doesn’t need

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Google Mar 8, 2024

Mark Hilderbrand is a great Service Manager. He did a great job on checking our Nissan Rogue to be serviced. He explained everything that was going to be done on our vehicle.

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Google Mar 8, 2024

Mark was fantastic at explaining the services and really took care of us!

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Google Mar 7, 2024

Maek Hildebrand was friendly and knowledgeable

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Google Mar 7, 2024

Mark Hilderbrand is professional informative no pressure individual

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Google Mar 7, 2024

Mark was awesome and helpful

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Google Mar 7, 2024

Mark Hilderbrand the Service Manager is very prompt, welcoming, knowledgeable, and professional. I recommend him and his service department without reservation!

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Google Mar 7, 2024

Amazing service. Mark was nothing but great service, very knowledgeable and very helpful. Friendly and just a great guy. Made me want to come back to Nissan

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Google Mar 7, 2024

Mark was amazing and very great. His customer service skills and making you feel comfortable and confident in him amd his team getting the job done definitely made me feel secure with leaving my car with them. Thank you Mark and team!!

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Google Mar 7, 2024

Mark is extremely friendly!! Thank you

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Google Mar 7, 2024

Mark Hilderbrand is an awesome guy great customer service:)

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Google Mar 7, 2024

Mark Hilderbrand is amazing he is the bestest ever!!

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Google Mar 7, 2024

Fantastic lightning-fast service! In and out within 30 minutes for an oil change and tire rotation!

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Google Mar 7, 2024

The Service & Parts Dept are top notch

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Google Mar 7, 2024

Mark was my service specialist and he was very nice to work with

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Google Mar 6, 2024

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Google Mar 4, 2024

Amazing customer service, friendly and so accommodating. Carlos was completely transparent with everything. Couldn’t ask for a better experience.

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Google Mar 1, 2024

"Gage" was so helpful, he found answers to all of our questions and got us in to a beautiful sedan with low miles. It was a blessing to get in to a new vehicle. Thank you Gage!!!! at Carson City, Nissan. Their entire staff was great 👍🏼 From M New Moon - Pyramid Lake girl!

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Google Feb 27, 2024

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Google Feb 26, 2024

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Google Feb 25, 2024

Amazing services fast easy go see Rebecca Hone, Manuel Meza help is so much best place to buy a car

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Google Feb 20, 2024

We had the best experience with Nissan Carson City! We just stopped by to look at the color of a car in person. Pictures did not do it justice! Harley was the sales guy that came up to us. We asked several questions and I sat in the drivers seat. Harley offered us to test drive it. I said I really wasn't in the market to buy. I didn't even have my car with me that I would trade in. He said no worries. Took it for a test drive and I definitely liked the comfort of it. ...

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Google Feb 16, 2024

I cannot recommend Brondon at Nissan Carson City highly enough! From start to finish, he provided the epitome of exceptional customer service. Buying a car can often be a daunting task, but Brondon made the entire process effortless and enjoyable. His extensive knowledge of the brand and vehicles ensured that all of my questions were expertly answered, leaving me feeling confident in my decision. What truly sets Brondon apart is his attention to detail and genuine care for his customers. Not only did he ensure a seamless purchasing experience, but he also went above and beyond by including a special ...

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Google Feb 12, 2024

I completely recommend Nissan of Carson City! I went to the Nissan of Reno first and they definitely had the get in and get out attitude towards myself and the people accompanying me and not very friendly. Nissan of Carson city was amazing from the time we stepped out of the vehicle until the time we left. I had an appointment with PJ Herrera and he was an outstanding representative of the company. He has only been at the company a short while, but in that time he has learned a lot and what he didn’t know he would ...

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Google Feb 3, 2024

Carlos help us with our new car

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Google Feb 3, 2024

Carlos was such a good person he help us get first new car

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DealerRater Oct 12, 2023

Brondon gave us a world class experience. He was compassionate of our needs and went above and beyond for us. Every car buying experience I have had was a long drawn out frustrating process. With Brondon he made my family and I feel like we were buying a car from a friend. He made sure we understood the vehicle got us the best price and most importantly treated us with respect. Already have bought a car for our daughter after the initial purchase of our brand new Pathfinder and will definitely be back. Thanks again Brondon and the rest of ...

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