Eight months ago, I gave my service five stars because I thought they really took care of me and saved me some money. Fast forward. I originally told them what the problem was which was the alternator almost 100% sure. I took it to several O’Reilly stores when the car was acting up and they all registered as it’s the alternator going bad. Took it to Nissan they said nope it’s this, this, and this and we will do the alternator if you really want to at 600 bucks on top of the $1100 I was already paying for all the stuff they said it actually was. Okay cool, if you are certain it’s not the alternator we won’t do that then. Registering at 14.2. Took it off the lot and two days later the problem is back. So brought it back in. They said nope alternator is fine and no codes are popping up. Okay fine I give up. Continued to have problems but managed for eight months. Then complete crash. Now I bring it back in the replace the battery and the alternator is now over charging the battery. Now they want to listen and charge me 900 dollars bc now the codes are coming back saying so. What the xxxx happened to actual mechanic work and not just saying this is what is wrong or not wrong bc the codes say so. I have zero mechanical experience, but I’m can deduct based off some basics and the problems I was having, like a mechanic weird lol. But no O’relilys was wrong, I was wrong, several others voiced it including my boyfriend, nope all wrong but especially me bc I am a girl right? Swindlers. Oh and then offered to do a trade in. What a joke.

If I can give 10 stars I would!!! I can’t thank the team at Nissan Carson City enough! I had been planning to get another car within the year, but when my current vehicle became too expensive to fix, I had to move sooner. After dealing with three other dealerships in town—and even going to one with my husband and son where we had a very poor experience—I reached out on a Sunday and was immediately contacted by Carlos Escobedo-Ramirez, Client Advisor. Carlos went to work right away on my approval that same day and kept in close touch. By Monday, I received the great news—I was approved! The best part? I did all of this without ever stepping foot into the dealership first, because I refused to drive 40 minutes only to leave empty-handed. That evening, my husband and I went together to pick up the car, and to our surprise, it was the shortest and smoothest dealership visit we’ve ever had. Even though we arrived right at closing time, Carlos, Ron Wells, General Sales Manager, and Tito Paiz, Finance Director, stayed late and patiently worked with us. Despite my challenging credit and limited down payment, they got me into a vehicle with the same loaded features other dealerships were offering—but with a lower payment and down payment. Carlos was especially wonderful to work with—very pleasant, easy to talk to, and he made sure we felt comfortable asking any questions. It may not have been the exact car I had my eye on, but it was definitely the right deal for me. If you’re looking for a dealership that will treat you like a person and not just a number, this is the place to go. I’ll absolutely be back when it’s time for my next car. Thank you so much Carlos, Ron and Tito for helping me and family.

Subject: Formal Complaint – Nissan Carson City Misconduct and Warranty Mishandling To Whom It May Concern at Nissan Consumer Affairs, I am writing to formally lodge a complaint regarding the unacceptable, unprofessional, and deeply troubling treatment my family received from Nissan Carson City following the purchase of a certified pre-owned 2019 vehicle and an extended warranty sold directly through their dealership. We paid thousands of dollars for this warranty, trusting it would provide protection and peace of mind. Instead, we were met with repeated failures, misrepresentation, and outright disrespect. Major Mechanical Failure Just one year into ownership, the vehicle’s transmission failed without warning, leaving my husband stranded on the side of the road. For a certified pre-owned car with low mileage and minimal use, this type of failure is alarming and unacceptable. Warranty Breakdown & Towing Dispute When we contacted the dealership to initiate a warranty claim, we were told repairs could only be performed at Nissan Carson City. Although towing coverage was included in our warranty contract, the warranty provider claimed they could not locate our coverage—forcing us to pay out of pocket to tow the vehicle from another city. Loaner and Rental Car Failures We requested a loaner vehicle to minimize disruption, but this was denied. We then used the warranty’s five-day rental coverage, only for repairs to drag on for months. Three weeks into the rental, we were suddenly told that coverage would only apply if the vehicle came from an Enterprise in Carson City—over an hour from our home. This critical condition was never disclosed at the outset, resulting in substantial out-of-pocket rental costs. Poor Communication & Managerial Neglect Throughout the process, communication from the dealership was minimal and inconsistent. Calls were rarely returned, updates were vague, and we had to chase down basic information. I left a detailed voicemail for Fixed Operations Director Nathan Snell outlining the financial hardship and requesting reconsideration for a loaner. He never returned my call—instead, I was sent back to the same service advisor who had already denied assistance. Damaged Parts, False Promises, and Final Hostility When the warranty claim was finally approved, the replacement transmission arrived damaged, causing more delays. Multiple times, we were told our vehicle was ready, only to drive an hour—on two separate occasions—and be told otherwise. On our final attempt, just minutes from the dealership, we were informed the car would not be released because the warranty company still owed $400. This internal matter between Nissan and the warranty provider resulted in us being punished as paying customers. When I spoke directly with Mr. Snell, he yelled at us, told us to “come get the car and NEVER COME BACK,” and hung up on us. At pickup, we were refused receipts or proof showing our balance was paid and the matter closed. Financial & Emotional Harm We complied with every requirement, paid for the warranty in full, and endured months of delays—resulting in thousands of dollars in rental costs, fuel, travel fees, and unpaid time off work. The dealership’s actions reflect a complete disregard for customer well-being, fairness, and the Nissan brand’s reputation. Request for Investigation I am asking Nissan Consumer Affairs to fully investigate Nissan Carson City’s handling of this matter and take corrective action to ensure no other family experiences the financial, logistical, and emotional harm we have endured. This was not a matter of mere inconvenience—this was a systemic failure and an abuse of customer trust.

Ron and PJ worked really hard at getting me the truck I wanted. They also were able to get the price I wanted to pay for the truck. Thank you so muchf or everything.

I usually dread buying a car, as it's usually a time consuming and frustrating experience. Rebecca and Nissan took all the frustration out of it, and made it a surprisingly pleasant experience.

They Were Absolutely Amazing I highly recommend them!! Thanks so much Carson Nissan for Everything

Service was great. They listened to my requests and were able to accommodate me. Not pushy at all.

We just purchased our second Nissan from Brondon at this dealership. He is an amazing asset to both the customer and the business. Knowledgeable, patient and he can make it happen if it's something you want. Wouldn't consider going anywhere or to anyone else!

I came as a referral for my sister who has bought 2 cars from Carlos Nothing but good things to say about Carlos and team!! You’re in good hands with Carlos!!

Came in with my wife to get our nissan titan worked on and found out it wasn't fixable and came back in to look at some reliable car. We find an excellent deal on a pre owned car and was happy with it

I came in to get get my truck serviced was told some unfortunate news but was told that they had my back when it came to helping me out. They really stuck to it, I went from a 2012 Titan into a 2018 Armada. Deal was too good to pass up so my husband and I decided we needed to do what was best for our family. All three of these men helped us and did a great job... thank you Carlos E, Ron Wells and Tito we appreciate you.

It was a pleasure to work with Rebecca – no pressure, great knowledge about the product she represents and genuinely down-to-earth cool girl. she made the process very easy-going and made sure that I was able to get exactly what I wanted in a vehicle. Would highly recommend Her services for your next Nissan purchase!

Thank you Carlos for being so very helpful and giving us your time. This is exactly how I expected buying my 1st car would be. You made it all so much more relaxing knowing you were there every step of the way. Thank you Carlos!!!

Jose was amazing! He answered all our questions and took the time to help us find exactly what we were looking for. Thank you Jose!

Great service, went above and beyond to get me into a new vehicle. Would definitely recommend to anyone.